Plex Media Server Roku Stuck Retrieving: Troubleshooting Steps

Are you experiencing issues with your Roku device stuck at 13% while trying to retrieve content from your Plex media server? This frustrating problem can be caused by a variety of factors, including software glitches, network connectivity problems, or even hardware issues. In this article, we'll walk you through some troubleshooting steps to help resolve the issue and get your Roku device back up and running smoothly.

Restart Your Roku Device

One of the simplest solutions is to restart your Roku device. To do this, navigate to Settings > System > System Restart > Restart. This will reboot your Roku device and may resolve any temporary software glitches that might be causing the issue.

Check for Service Outages

Before you start troubleshooting, make sure there are no outages on the service you're using to stream video content. You can check with Downdetector or Twitter to see if other users are experiencing similar issues. This will help you determine if the problem is specific to your device or a widespread issue.

Check Plex Server Settings

Make sure that your Plex media server settings are configured correctly. Check your playback quality, direct play, and direct stream settings to ensure they're set up properly. You can also try restarting your Plex server to see if it resolves the issue.

Remove Power Cord and Replug

If restarting your Roku device doesn't work, try removing the power cord from the back of the device and replugging it. This simple step can often resolve connectivity issues that might be causing the problem.

Check for Other Issues

Sometimes, a video may hang at 13% but other videos will still play without any issues. If this is happening, it's possible that the issue is specific to that particular video file. Try playing another video to see if you encounter the same problem.

Additional Troubleshooting Steps

If none of the above steps resolve the issue, you can try some additional troubleshooting steps. First, check your Plex logs for any error messages or crash logs that might provide more information about the problem. You can also try restarting your Plex server in safe mode to see if it resolves the issue.

In conclusion, stuck retrieval issues with your Roku device and Plex media server can be frustrating, but they're often caused by software glitches or connectivity problems. By following these troubleshooting steps, you should be able to resolve the issue and get your Roku device back up and running smoothly. Remember to always check for service outages and restart your devices regularly to prevent similar issues from occurring in the future.

Plex media server roku stuck retrieving